How BAB staff can help you

Our purpose

The Building Appeals Board (BAB) is an independent statutory body established under the Building Act 1993. The BAB makes determinations about building control matters and seeks the best possible outcomes for the Victorian building industry and the community as a whole, in accordance with the Act.

What to expect when you contact the BAB

BAB staff can provide:

answers to your queries about whether the BAB can assist with your appeal or modification application
information about BAB procedures and processes
general information about BAB forms, fees and sources of further information
contact details for other organisations that may be able to assist you
organise an interpreter if requested

BAB staff cannot:

give legal advice, including advice about bringing a case before the BAB
advise on the possible outcome of a matter
recommend a lawyer or agent to act on a person's behalf
assist you to complete BAB forms
tell a person what to say during a BAB hearing
arrange a meeting with BAB panel members before or after a hearing
explain why the BAB panel made a certain decision
provide confidential case information
guarantee an interpreter on the day of a hearing if not previously notified

Our aims when you contact us

We aim to:

respond to your enquiry promptly
greet you in a polite and courteous way
deal with your enquiry professionally
provide you with clear and accurate information

How you can help us provide high quality service

To assist us provide high quality service to you we ask that you:

provide us with complete and accurate information
comply with any directions or orders that are issued about your appeal, dispute or modification application
treat staff, members and other parties with respect and courtesy
understand that we cannot give you legal advice about your case, what to say in your hearing or speak to a member on your behalf
notify us when you make your application or receive a notice of application if you require an interpreter